FREQUENTLY ASKED QUESTIONS

WHY MASON NOIR

What makes Mason Noir different from other clothing and lifestyle brands?

Mason Noir embodies a unique blend of rebellious style and uncompromising quality. We fuse edgy designs with meticulous craftsmanship, ensuring each piece reflects our commitment to distinctive fashion and individual expression.

Why should I choose Mason Noir over other brands?

Choosing Mason Noir means embracing a lifestyle of authenticity and rebellion. Our designs speak to those who dare to stand out, who refuse to blend in with the crowd. With Mason Noir, you're not just wearing clothes; you're making a statement about who you are and what you believe in.

How does Mason Noir ensure quality in its products?

Quality is paramount at Mason Noir. We meticulously select fabrics and materials that meet our high standards. Each garment undergoes rigorous testing and attention to detail, ensuring durability, comfort, and style. When you wear Mason Noir, you're wearing craftsmanship you can trust.

How does Mason Noir contribute to ethical and sustainable fashion?

At Mason Noir, sustainability is ingrained in our ethos. We prioritize ethical sourcing and sustainable practices throughout our production process. From using eco-friendly materials to supporting local artisans, we strive to minimize our environmental footprint while maintaining high standards of craftsmanship.

ORDERING & SHIPPING

How long will it take for my order to ship?

Orders typically ship within 1-3 business days from the date of purchase. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

How much does shipping cost?

At Mason Noir, we believe in transparency. That's why we offer free shipping on all orders. You can shop with confidence knowing that there are no additional shipping charges at checkout.

Can I change or cancel my order after it has been placed?

We strive to process orders quickly. If you need to make changes or cancel your order, please contact us immediately at Support@mason-noir.com. Once an order has been processed and shipped, we may not be able to make changes or cancel it.

RETURNS & EXCHANGES

How do I initiate a return of exchange?

To initiate a return or exchange, please contact our customer support team at Support@mason-noir.com within 7 days of receiving your order. We will provide you with instructions on how to return the item(s).

Are there any items that are not eligible for return?

Items marked as final sale are not eligible for return or exchange. Additionally, personalized or customized items cannot be returned.

How long will it take to receive a refund?

Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately at Support@mason-noir.com. We will arrange for a replacement or return and provide further instructions.